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Customer Charter

Our Customer Charter is a public statement which sets out the level of service you can expect to receive if you have occasion to avail of our services. Our Customer Action Plan describes how the commitments and standards set out in our Customer Charter 2019-2021 will be delivered in accordance with the guiding principles of Quality Customer Service that have been adopted across the public service.  

Customers who wish to complain about the quality of customer service provided by the Labour Court can submit a complaint under our Complaints Procedures. The complaints procedures do not cover a Recommendation/Decision/Determination/Order made by the Labour Court. Employment rights determinations are appealable on a point of law only to the High Court. The complaints procedures also do not cover the conduct of a hearing of the Court